Electronic business is any information system or application that empower business processes. Today this is mostly done with web technologies.
E-business includes
Applications can be divided into three categories:
1) Internal business systems:
- customer relationship management
- enterprise resource planning
- employee information portals
- knowledge management
- workflow management
- document management systems
- human resource management
- process control
- internal transaction processing
2) Enterprise communication and collaboration
- voice mail
- discussion forums
- chat systems
- data conferencing
- collaborative work systems
3) electronic commerce - Business-to-business electronic commerce or business-to-consumer electronic commerce
- electronic funds transfer
- supply chain management
- e-marketing
- online transaction processing
Scope of e-business applications
These applications can be available to different kind of users:
- all users of the internet
- only the employees on the intranet
- a specified targeted group of users of an extranet (like customers, partners etc.)
Back to Marketing Guide Index
This article is from Wikipedia. All text is available under the terms of the GNU Free Documentation License.
